Resources
Free tools. Real recommendations.
Steal what works. Everything here is what I install or recommend in actual venues.
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The 7am Opening Checklist
The exact opening checklist I install in every venue. Print, laminate, done.
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Wage % & COGS Tracker
Weekly tracker that flags drift before it eats your month.
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Shift Handover Template
Two-minute handover that ends the 'no one told me' culture.
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The Full Loaded Labour Cost Tracker
The exact spreadsheet from the "How to Calculate Your Real Labour Percentage" episode — plug in weekly sales and wages and see your true fully-loaded labour %, super and all, flagged against benchmarks for your venue type.
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Some links are affiliate. I only list things I'd install for my own venues.
Square POS
Best entry-level POS for cafes and quick-service. Easy reporting, fair fees.
Deputy — Rostering
What I install in 9/10 venues. Roster, time-clock, wage forecasting in one.
Setting the Table — Danny Meyer
The hospitality book every operator should re-read every year.
Marsello — Loyalty + Marketing
Plug into your POS, run loyalty and email without hiring an agency.
Stories from the floor
Latest from the blog.
Systems · 5 min
The 7am Test: What your opening shift says about your whole business
If your opener walks in stressed, the day is already cooked. Here's the 5-minute audit I run on every venue.
Stories · 4 min
The dishie who saved the restaurant
A story about culture, hierarchy, and the kid in the back who saw what the rest of us missed.
Numbers · 6 min
Your wage % isn't the enemy. Your roster is.
Cutting hours is the lazy answer. Here's how to roster to demand and lift productivity instead.